

We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. WE DO NOT ACCEPT RETURNS OR EXCHANGES ON PROMAG PRODUCTS AND NO REFUNDS ON PROMAG PRODUCTS WILL BE ISSUED. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
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When returning an item, please add package tracking and adequate insurance.If you notify Alpine of an issue, you may return most new, unopened items within 30 days of delivery for a full refund of the selling price.

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Products that have free shipping only applies to the lower 48 states. Most orders over $100 value will ship with a signature-required to ensure they make it to you. If you need faster shipment, we can ship 2nd Day or Next Day for an extra charge.Īlaska and Hawaii residents - your order MUST ship 2nd day or faster. We normally will ship FedEx and US POSTAL.

We will not charge your credit card until your product ships, except for certain special orders. Please also note that some items are unique, hard to obtain, or one-of-a-kind, so Impact reserves the right to cancel your order should an item not be available to ship. For items only available at the manufacturer, the lead-time may be a few weeks or longer- depending on availability. For items only available at distribution or other sources, the ship time may be up to 10 business days. For items in our warehouse, we usually ship within 3 business days. Estimated shipping times are posted on the product information page under the title "Ships On Or Before:" please note that all lead-times are estimates.
