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We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. WE DO NOT ACCEPT RETURNS OR EXCHANGES ON PROMAG PRODUCTS AND NO REFUNDS ON PROMAG PRODUCTS WILL BE ISSUED. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

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When returning an item, please add package tracking and adequate insurance.If you notify Alpine of an issue, you may return most new, unopened items within 30 days of delivery for a full refund of the selling price.

Otherwise, the customer is responsible for any return shipping costs.

If an Impact Guns error causes the need to return an item or we are replacing a returned defective or incorrect item, then we will pay the associated shipping costs.

Impact Guns will send you a return shipping label for the return.

If you received a damaged, defective, or incorrect item, Impact Guns will ship you a replacement of the exact item upon receipt of the damaged or defective item.

What about damaged/incorrect items (not including non-returnable items listed above)? Most items that are in stock ship within 3-5 days after receipt of your returned item, but may take longer depending on availability. It may take longer for the credit to appear in your account depending on your bank.

Most returns are fully refunded in 3-5 days after we receive and process the return.

As an alternate method, you can send an email to Please be sure to include your original order number and relevant contact information.

An Impact Guns agent will review your request for a return and respond within two business days.

For details, see our Lifetime Warranty Policy. We guarantee to replace or repair any defective firearm for the life of the original purchaser. lower receivers)Īlso, if a firearm is not picked up from the destination dealer, the customer is responsible for the return shipping charges and a 6% restocking fee.įirearms Lifetime Guarantee: Impact Guns offers a lifetime guarantee of firearms.

firearms (including any serialized items ex.

Non-Returnable Items:ĭue to safety, legal, and regulatory reasons, our return policy does not apply to the following items: We want you to be satisfied with your purchase and offer the following simple return policies for your benefit. Please rest assured that we will ship your item as soon as we can. In some circumstances, especially during sales and after weekends, we may not get your order shipped in the time specified. NOTE: We make every effort to get your order shipped as fast as possible.

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Products that have free shipping only applies to the lower 48 states. Most orders over $100 value will ship with a signature-required to ensure they make it to you. If you need faster shipment, we can ship 2nd Day or Next Day for an extra charge.Īlaska and Hawaii residents - your order MUST ship 2nd day or faster. We normally will ship FedEx and US POSTAL.

We will not charge your credit card until your product ships, except for certain special orders. Please also note that some items are unique, hard to obtain, or one-of-a-kind, so Impact reserves the right to cancel your order should an item not be available to ship. For items only available at the manufacturer, the lead-time may be a few weeks or longer- depending on availability. For items only available at distribution or other sources, the ship time may be up to 10 business days. For items in our warehouse, we usually ship within 3 business days. Estimated shipping times are posted on the product information page under the title "Ships On Or Before:" please note that all lead-times are estimates.